Sept. 19, 2013
Media Contact: Lindsay Houts, Staff Writer, University Relations, University of Central Oklahoma, 405-974-2121, firstname.lastname@example.org
OKLAHOMA CITY THUNDER SENIOR VICE PRESIDENT TO SPEAK AT UCO ON CONNECTING WITH CUSTOMERS
The University of Central Oklahoma will host Pete Winemiller, senior vice president of guest relations for the Oklahoma City Thunder, at 1:30 p.m. Sept. 26 in Constitution Hall in the Nigh University Center (NUC).
Winemiller will present “Moments Matter! Building a Culture that Empowers Employees, Benefits Customers and Creates Loyalty Inside and Out.”
Central’s faculty and staff will learn from Winemiller about the power of thinking big and acting small. He will also share how to “CLICK!™” with customers.
Two breakout sessions, “Building a Culture Customer Service at UCO,” will follow the keynote at 2:30 p.m. in Rooms 201 and 202, NUC. The university’s Office of Information Technology is sponsoring the event as a part of their staff development programming.
“The breakout sessions will raise awareness of our current culture of customer service, identify strategies and build a plan for improving service to students in the coming fiscal year,” said Sonya Watkins, assistant vice president for Information Technology.
Winemiller has been an executive for 18 seasons with NBA franchises. He is charged with creating repeat customers in a business environment where you cannot control the level of success on the basketball court (the purchased product), but you can control what happens in the stands (the fan experience).
While the breakout sessions are limited to UCO faculty and staff, the keynote session is open to the public. Faculty and staff can register for the breakouts at http://go.uco.edu/momentsmatter-link.
For more information, contact UCO’s Information Technology office at 405-974-2688.
Editor’s Note: Download art for publication with this release at www.uco.edu/photo/PeteWinemiller09.13
Cutline: Pete Winemiller, senior vice president of guest relations for the Oklahoma City Thunder, will speak at the University of Central Oklahoma on creating moments that matter for customers Sept. 26.